One of the less-than-wholly-awesome upshots of alcohol’s disinhibiting effect is that it makes people who are angry on the inside angry on the outside, too, and one of the lesser joys of the mixological craft is that you’re going to have to deal with those people face-to-face. I’ll give you an example. This happened to me last night.
A fellow came in and sat at the bar near the end of the dinner rush. The other bartender (a woman) got him water and a menu. She ID’d him, as I’ve taught her to (see here for why). I was in the main well filling server orders when she came up to me. She told me he vibed a little weird to her, and showed me what he’d given us for ID, which, while it had his picture and date of birth on it, was not one of the six forms of ID that Washington state liquor law says we can accept (it was, in fact, issued by the Department of Corrections, for what that’s worth). I told her to follow her intuition and refuse him service, on the grounds we can’t accept his ID, and she did, quite graciously, I later gathered. From what she said, he was gracious in turn, and declined a seat in the dining room, where we would serve him food but not alcohol.
On his way out he stopped by my well, fixed me with a rage-filled let’s-fight glare, and exchanged the following words with me (as close to verbatim as I can remember, and not edited for content): Continue reading “Dealing with Aggressive Drunks (and, to some extent, everyone else) Part 1of a Series”